Refund and Cancellation Policy

1. Scope and consumer rights

This Policy covers Ivywing Limited’s optional Purpose Discovery consultation: ₦50,000 for 90 minutes. Assessments, Shared Results, Full Analysis, Blueprint and Journey are free for eligible couples and require no purchase or subscription. Nothing in this Policy overrides applicable consumer rights in Nigeria or elsewhere.

2. Confirmed appointments and notice

Payment and appointment scheduling are separate confirmations. Paying does not automatically confirm an appointment time. For a confirmed appointment, calculate the 24-hour notice period backwards from the scheduled appointment start time, using the timezone explicitly shown in your Calendly appointment confirmation (and in Ivywing’s verified appointment details when available), not the payment time. Include that start time and timezone in your cancellation request so we can identify the same appointment. If the details differ or the timezone is unclear, contact support to clarify.

3. Customer cancellations and no-shows

If you cancel at least 24 hours before a confirmed appointment, you may choose a full refund or reschedule without additional charge.

For cancellations within 24 hours, rescheduling may be offered at Ivywing’s discretion; refunds are considered individually, subject to applicable law.

Customer no-shows are generally nonrefundable unless applicable law requires otherwise.

4. If Ivywing cancels

If Ivywing cancels or cannot provide the appointment, you choose a full refund or an alternative appointment.

5. Requests and payment issues

Email ivywingservices@gmail.com to request cancellation, rescheduling or a refund. Include your account email, payment or booking reference if available, confirmed appointment start time and timezone, and your preferred remedy. Do not send full card numbers or security codes. Requests are handled by support; cancelling in Calendly does not automatically issue a refund.

If you have paid for a consultation but do not have a confirmed appointment, you may contact Ivywing to request a full refund or continue arranging a suitable appointment time. Contact ivywingservices@gmail.com.

6. Refund processing

Refund requests are handled by Ivywing, and approved refunds are processed through supported payment-provider operations. Refunds are returned to the original payment method where supported. Processing time depends on the payment provider and financial institutions. We do not promise an automatic refund or a fixed processing time. A payment provider’s rules do not reduce your rights against Ivywing under applicable law.