Privacy Policy

1. Who we are

Ivywing Limited operates Ivywing from Nigeria. We are responsible for personal information processed through the service. For privacy questions or requests, contact ivywingservices@gmail.com or write to 21, Street 6, Kuje, FCT, Nigeria.

2. Information we collect

Depending on how you use Ivywing, we collect account details such as your name, email address, optional phone number, country and state; invitation and couple membership details; relationship-stage information; individual assessment answers and private reflections; derived couple results; private Journey reflections; shared Action Plans, Blueprint and Journey content; historical account, assessment and relationship records; and consultation bookings, appointment times and timezones, payment references and status, and any retained billing records. We also process authentication/session information, service notifications, support correspondence, and security or administrative records needed to operate the service.

3. Private and shared information

Your individual assessment answers and private assessment reflections remain private to you and are not shown to your partner. We process assessment answers to calculate derived couple results; those derived results may be visible to both partners. Content deliberately created or confirmed in a shared feature—including Blueprint content, Action Plans, and shared Journey records—may be visible to both partners. Private Journey reflections remain private to their author. Each spouse participates independently and must give their own required confirmations; one spouse cannot consent for the other. The feature will indicate when content is shared or submitted for joint confirmation. Historical information remains tied to its original account and relationship context; a later relationship does not inherit a former partner’s private information.

4. How we use information

We use information to create and secure accounts, connect invited partners, provide assessments and couple features, calculate results, deliver account verification and password-recovery emails, process consultation payments, verify payment status and appointment scheduling, respond to support requests, prevent misuse, maintain service records, and comply with legal obligations. Depending on the purpose and applicable law, processing may be necessary to provide the service, based on consent where required, needed for legal obligations, or supported by another lawful basis available to us.

5. Who receives information

Your partner receives only the shared couple information described above, not your raw assessment answers or private reflections. Authorized Ivywing personnel may access information when needed for service operations, support, security, or legal compliance. The following providers process information for their service functions: Resend receives your recipient email address, sender details and the account verification code or password-recovery link and transactional message needed to deliver account email. Paystack receives the payer’s email, amount, currency, payment reference, booking and couple identifiers, and payment return URL to process and verify consultation payments; payment details you provide to Paystack are handled through its checkout. Ivywing records transaction and refund status and references. Calendly receives scheduling details you enter, such as name, email and chosen appointment time, and an opaque booking correlation reference in the scheduling link. Ivywing checks Calendly appointment and invitee records, including email, appointment status, start time and timezone, to verify the matching appointment. Private assessment reflections and private Journey content are not included in these email, payment or scheduling integrations. Render hosts the production application; Railway hosts a separate staging environment; application infrastructure processes account and service data, including stored assessment, relationship and Journey information, to run the service. We do not sell personal information. We may disclose information where required by law or necessary to protect people, rights, or the service.

6. Cookies and device storage

Ivywing uses an essential authentication cookie to keep you signed in and browser storage for service preferences such as country selection. These technologies support core service functions. The current application does not include a separate advertising or analytics tracker.

7. Retention and deletion

We keep information while needed to provide the service, maintain account and couple history, resolve disputes, meet legal obligations and protect the service. There is no fixed retention period stated in this Policy.

To request account closure, use “Request Account Deletion” in Settings. The service records the request and its status. You can also email ivywingservices@gmail.com to request deletion of personal data, ask about a pending request or get help if you cannot access your account. Include the account email and describe your request; do not send your password. Ivywing handles these requests through support and may need to verify your identity and clarify which information the request covers.

When account closure completes, your account is deactivated, login sessions are revoked, identifying profile fields are removed or replaced, and any current couple relationship is ended. If billing checks require review, the request remains pending and the account has not yet been closed. Contact support for help with a pending request. The service does not automatically email confirmation of account closure.

Account closure does not erase all stored information. Internal account references, assessment and relationship history, shared couple content, payment and booking records, consent records and security or audit records may remain for continuity of shared history, resolving billing or disputes, security and applicable legal obligations. Raw assessment answers, optional private assessment reflections and private Journey reflections also remain stored; account closure does not physically erase them. Private information is not made available to a partner or former partner merely because an account is closed.

A request from one spouse does not authorize deletion of the other spouse’s private information or exercise their rights for them. Shared couple history can involve both spouses’ information and rights. Ivywing must consider each person’s rights and any lawful reason for retaining records when reviewing a request concerning shared information.

The account-closure feature does not provide complete physical erasure from the database. Backup copies may also retain information after closure; closing an account does not automatically erase those copies. We do not promise a fixed physical-erasure date or backup-expiry period. For a request to erase information that remains after closure, contact support for individual review under applicable law. We will explain what can be fulfilled, any information that remains and the reasons or limitations that apply; account closure alone is not confirmation that such an erasure request has been fulfilled.

8. Your choices and rights

You may access and correct account details and download available account and couple data through the service. You may contact us to request access, correction, deletion, restriction, or other rights available under applicable data-protection law. Some records may need to be retained or shared couple records preserved where the law permits or requires it. We will explain the outcome of a request without promising a completion timeframe in advance.

9. Children and age requirement

Ivywing is for people aged 18 and older. We do not knowingly provide accounts to people under 18. If you believe a person under 18 has created an account, contact us so we can review it.

10. Security and service providers

We use technical and organizational measures intended to protect information. No internet service can guarantee absolute security. Resend, Paystack, Calendly and Render support the production service functions described above. Railway hosts a separate staging environment. Processing by service providers may involve countries outside Nigeria. This policy does not specify confirmed processing countries, provider retention periods or international-transfer safeguards; contact us for information about your data and applicable rights.

11. Changes and contact

We may update this Policy and will publish the current version and effective date here. Where required, we will request renewed acceptance. Contact Ivywing Limited at 21, Street 6, Kuje, FCT, Nigeria, or ivywingservices@gmail.com with privacy requests or complaints.